Customised training solutions address specific workplace challenges, offering tailored content and strategies that directly target and rectify performance gaps. Investing in such targeted programs not only enhances individual skills but also fosters a more engaged and effective workforce. By focusing on the unique needs of your team, we ensure that employees receive relevant solutions by aligning their capabilities with organisational goals.
We ensure Change and Impact
The importance of customisation
A meticulously designed training program serves as the initial catalyst for fostering learning and development. A successful training strategy transcends the traditional one-size-fits-all approach, necessitating a broader perspective.
The importance of transfer effectiveness
Our perspective encompasses post-training support and the implementation of a transfer plan. The focus should shift from viewing learning as a singular event to integrating it seamlessly into the organisational culture.
We foster a Culture of Evaluation
The Importance of follow up initiatives
We standardise evaluation processes, securing leadership support for follow-up initiatives, and utilising efficient tracking mechanisms. It is crucial to embrace training as a continuous improvement process, and to implement initiatives that increase the impact of learning.
Kirkpatrick evaluation model
It goes beyond assessing the immediate effectiveness of training to evaluating the practical application of acquired knowledge.
The Kirkpatrick Evaluation Model provides a framework for evaluating the impact of training programs on both individual and organisational performance.
Discover our course categories
Attitude at Work
| Attitude at Work |
| Essential Skills for Non Clerical Staff |
Communication Skills
| Communication Strategies |
| Business Communication: Business Writing that Works |
| Business Communication: Conquering your Fear in Speaking in Public |
| Business Communication: Minutes Taking |
| Business Communication: Presentation Skills |
| Business Communication: Public Speaking Skills |
Conflict Resolution
| Conflict Resolution : Dealing with Difficult People |
Culture
| Masterclass on culture and engagement through your organisational values (in partnership with Happy Sandpit, South Africa) |
| Masterclass in Developing an intentional Organisational Culture (in partnership with Happy Sandpit, South Africa) |
| Masterclass in How to Overcome Bias (in partnership with Happy Sandpit, South Africa) |
Customer Service
| Customer Service Excellence |
| Customer Retention Strategies |
Emotional Intelligence
| Emotional Intelligence |
| The Emotionally Intelligent Manager |
Employability Skills
| Work Readiness Programme |
Human Resources
| Behavioural Interviewing Techniques |
| Closing Generation Gap at the Workplace |
| HR for the Non HR Manager |
| Talent Management |
| Masterclass in Employee Induction, Onboarding and Re- Induction (in partnership with Happy Sandpit, South Africa) |
Innovation
| Innovation Masterclass (in partnership with Think Quick, Australia) |
Leadership
| Business Leadership |
| Leadership Skills for New Supervisors and Managers |
| Leading in a VUCA Business World (in partnership with VUKA World – Germany) |
| VUKA Facilitation workshop (in partnership with VUKA World – Germany) |
Leadership and Development
| Introduction to Accelerated Learning (in partnership with the Learning Gym – Switzerland) |
| Transfer Designattion Certification (in partnership with the Learning Gym – Switzerland) |
Management
| Problem Solving and Decision Making |
| Business Succession Planning |
| Coaching: A Leadership Skill |
| Critical Thinking |
| Delegation: The Art of Delegating Effectively |
| Effective Planning and Scheduling |
| Mentoring and Coaching within the Workplace |
Negotiation Skills
| Core Negotiation Skills |
| Negotiating for Results |
Office Administration
| Professional Skills for the Office Administrator |
Performance Management
| Balanced Scorecard Basics |
| The Certified KPI Professional (in partnership with the KPI Institute, Australia) |
| KPI Masterclass (in partnership with the KPI Institute, Australia) |
| Performance Management Masterclass for HR Departments (in partnership with the KPI Institute, Australia) |
Problem Solving and Decision Making
| De Bono’s Thinking Hats Training (in partnership with Think Quick, Australia) |
| Problem Solving and Decision Making in a VUCA Business World (in partnership with VUKA World – Germany) |
Project Management
| Fundamentals of Project Management |
| Intermediate Project Management |
| Understanding Project Management |
Recruitment and Selection
| The Recruitment Toolkit |
| Employee Retention Strategies |
| Hiring for Success – Behavioural Interview Techniques |
Sales and Marketing
| Masterclass in Selling Solutions |
| Professional Skills for Business Advisors |
| Professional Skills for Retail Executives |
| Professional Skills for Sales Executives |
| Retail Management & Operations |
| Sales – Selling Smarter |
| Sales and Customer Service Training for Call Centre Agents |
| Telemarketing |
Store Management
| Store Management |
Stress Management
| Stress Management |
Supervision
| The ABCs of Supervising Others |
| The Professional Supervisor |
Time Management
| Time Management : Get Organised for Peak Performance |
Train The Trainer
| The Practical Trainer |
Training Evaluation
| Kirkpatrick Four Level Evaluation Program – Bronze Level (in partnership with Kirkpatrick Partners – USA) |
Training Need Analysis
| How to design an effective Training Needs Analysis ? |
Our key courses
Étiquette Téléphonique, Techniques de Conversation & L'art de l'Email Professionnel
- Tania Bennett
- Two days (12 hours)
Master Class in Recruitment 2.0 using Artificial Intelligence
- Kesho Gooriah
- Two days (12 hours)
Mastering internal and external communication (using Artificial Intelligence)
- Kesho Gooriah
- Tania Bennett
- Two days (12 hours)
Kirkpatrick Four Levels® Evaluation Program – Bronze Level
- Melanie Martinelli
- Two days (16 hours)
Masterclass in Developing an Intentional Organisational Culture
- Colin J Browne
- Two days (12 hours)
Masterclass in Employee Induction, Onboarding and Re-Induction
- Colin J Browne
- One day (7 hours)
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