October 16 @ 9:00 am - October 17 @ 5:00 pm Superior Customer Service Recovery Masterclass: Handling Angry Customers with Confidence and Care
December 2 @ 9:00 am - December 3 @ 5:00 pm Emotional Intelligence – The Ultimate Core Competency for Leaders
December 10 @ 9:00 am - December 12 @ 5:00 pm Étiquette Téléphonique, Techniques de Conversation & L’art de l’Email Professionnel