Unlock your Employee's Potential: Awaken the Brand Warrior Within
Introduction
Learning Objectives
Course Contents
About the trainer
Registration
Introduction
Unlock your team’s potential with our exclusive workshop “Unlock your employees potential : Awaken the Brand Warrior™ within” delivered in partnership with Brand Love (South Africa).
Led by Chantel Botha, a pioneer in Customer Experience (CX), this globally accredited program offers expert leadership insights, interactive learning, and transformative strategies. Learn to inspire, empower, and unlock the full potential of your employees while fostering a culture of excellence and purpose within your organisation !
Course title : Unlock your employees potential : Awaken the Brand Warrior™ within
Duration : 1 day
Time : 9.00am to 4:00 pm
Date : 15 October 2024
Investment per participant : Rs. 25,000
Investment after HRDC refund (Up to 75%) : Rs. 7,500
Recognition : MQA Approval in progress
Target Audience :
- Managers in Banking, Financial Services, and Hospitality sectors
- Team Leaders looking to enhance team performance
- Leaders aiming to foster a culture of excellence and purpose
- Professionals seeking to develop effective leadership strategies
- Those interested in unlocking employee potential across generations
Learning Objectives
- Understand the unique needs and motivations of employees across different generations.
- Develop leadership strategies to unlock the potential of individual team members and align them with organizational goals.
- Discover the secret recipe for transforming ordinary employees into passionate brand warriors.
- Learn power skills for effectively leading and inspiring diverse teams to achieve extraordinary results.
By the end of this workshop, leaders will be equipped with the knowledge and skills to unlock the full potential of their teams, inspire a sense of purpose and commitment, and cultivate a culture of excellence that drives organizational success.
Course Contents
Module 1: Understanding Your Employees and Their Human Needs
- Explore the diverse needs and motivations of employees across different generations.
- Learn how to cultivate empathy and understanding to build stronger connections with your team members.
- Identify common challenges and barriers to employee engagement and performance.
Module 2: Creating Your Leadership Strategy to Unlock Greater Potential in Your Employees
- Define your leadership purpose and vision for your team.
- Learn strategies for setting clear expectations and providing meaningful feedback to your employees.
- Explore techniques for fostering a positive and inclusive work environment that encourages growth and development.
Module 3: The Secret Recipe for Turning Ordinary Employees into Brand Warriors
- Discover the key ingredients for building a team of passionate and committed brand ambassadors
- Learn how to inspire and motivate your employees to take ownershipof their roles and contribute to the organization’s success
- Explore case studies and best practices from top-performing organizations known for their strong employee engagement and brand advocacy.
Module 4: The Power Skills for Unlocking the Best in Multiple Generations of Employees
- Identify the strengths and challenges associated with leading a multigenerational workforce.
- Learn strategies for effectively communicating and collaboratingacross different generations.
- Explore ways to leverage the unique skills and perspectives of eachgeneration to drive innovation and success.
About the trainer
Chantel Botha is a leading expert in the complex world of customer experience.
With a background in computer science and mathematics, she’s the founder of BrandLove (Sohtua Africa) and the author of “The Customer Journey Mapping Field Guide.”
Her mission is simple yet powerful: to help individuals shine and empower teams to represent their brands with pride and effectiveness.
With over two decades of experience, Chantel has developed a special method that bridges the gap between what a brand promises and what it delivers. She knows that employees are crucial in every customer interaction. So, she has a proven recipe to turn regular employees into exceptional “Brand Warriors” who not only meet but exceed customer expectations
Registration
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