Unlock the potential of Artificial Intelligence to master communication in the workplace!
This 12-hour workshop equips participants with cutting-edge tools and strategies to enhance professionalism, listening skills, and emotional intelligence.
Through AI-driven psychometric assessments and hands-on activities, you’ll identify and improve your communication strengths while addressing weaknesses.
Learn to manage difficult conversations, optimise email writing, and build stronger relationships with clients and colleagues.
Ideal for team members working across departments or with external stakeholders, this workshop offers practical solutions to elevate communication and drive success. Reserve your spot today!
About the workshop
Course Title : Mastering internal and external communication using Artificial Intelligence
Duration : Two days (12 hours)
Hours : 9.00 am to 5.00pm
Dates : 5-6 December 2024
Investment : Rs. 20,000
Investment after HRDC refund : Rs. 2,000 (after 90% HRDC refund – due to Artificial Intelligence)
Mode of delivery : Face to face
MQA approved
Facilitator : Mr. Kesho Gooriah, Chief Soft Skills Officer & Lead Trainer, Soft Skills Consultants
- Ensuring Professionalism Aligned with Brand Promise:
Master the skills to handle calls and emails with a professional demeanor, adhering to the etiquette specific to each communication channel, and reflect the brand’s values in every interaction.
- Leveraging Communication Strengths and Addressing Weaknesses using Artificial Intelligence:
Identify and utilize personal communication strengths and weaknesses through psychometric assessments powered by artificial intelligence, and apply insights to enhance overall communication effectiveness.
- Mastering Active Listening and Insightful Questioning using AI-driven assessments
Cultivate advanced listening skills and the ability to understand perspectives by using active listening techniques and asking pertinent questions that uncover stakeholder needs.
- Managing Difficult Situations:
Learn to navigate challenging situations, including dealing with dissatisfied or impatient clients, by applying emotional management skills and effective problem-solving techniques.
- Optimizing Email Management and writing using Artificial Intelligence
Improve efficiency and productivity by organizing and managing your email inbox, ensuring prompt and effective responses while minimizing distractions.
- Strengthening Professional Relationships:
Build and reinforce customer loyalty and enhance relationships with colleagues and other stakeholders through improved communication and a strong customer service orientation.
- Developing Insightfulness in Communication using AI-driven assessments
Enhance your ability to read others and understand their perspectives, fostering more empathetic and effective interactions.
- Mastering Verbal Expression:
Learn to deliver messages clearly and concisely, ensuring that your verbal communication is straightforward and impactful.
- Applying Communication Skills in the Workplace:
Translate acquired communication skills into practical application in the workplace to improve interactions and achieve better internal and external communication outcomes.
- Practicing Emotional Intelligence:
Develop strategies to manage both your own emotions and those of others, maintaining composure and sensitivity in all interactions.
- Enhancing Transition Between Speaker and Listener Roles using AI-driven assessments:
Develop ease in switching between speaking and listening roles, ensuring balanced and effective communication.
- Developing Effective Communication Across Channels:
Develop the ability to communicate clearly and concisely through various channels, including email, telephone, and inperson interactions, using both verbal and non-verbal cues to enhance message delivery.
- Brand Promise Alignment: Understand and uphold the organisation’s brand through effective communication.
- AI-Driven Listening Skills: Assess and develop listening abilities to improve interactions.
- Insightful and Active Communication: Enhance empathy, ask effective questions, and understand others’ perspectives.
- Verbal and Written Communication Excellence: Improve verbal clarity, assertiveness, and email writing using AI tools.
- Emotional Intelligence in Communication: Manage emotions and navigate difficult conversations with composure and empathy.
- Non-Verbal Communication: Utilise body language to complement and strengthen verbal messages.
- Professional Etiquette: Apply advanced etiquette for various communication channels.
- Conversation Flow and Collaboration: Facilitate balanced dialogue and strengthen teamwork through effective communication.
- Understanding KPIs: Learn to use communication KPIs to enhance organisational collaboration and performance.
Kesho Gooriah, Founder and Chief Soft Skills Officer at Soft Skills Consultants (Mauritius) Ltd., brings 40 years of leadership experience in both Mauritius and the UK to this workshop. Having worked with over 430 corporate clients and trained 3,000 professionals, Kesho has a strong background in guiding leaders and teams. His qualifications, including a Post Graduate Certificate in Career Development from the University of Napier, UK, and an MBA from the University of Surrey, are complemented by certifications in key leadership areas like Performance Management, Kirkpatrick Evaluation, and Competency Modelling.