Emotional Intelligence - The Ultimate Core Competency for Leaders
Introduction
Course objectives
Learning Outcomes
Course Contents
Trainers
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Introduction
Unlock the power of Emotional Intelligence (EQ) and transform your leadership approach!
This two-day workshop is designed to enhance your interpersonal and intra-personal skills, adaptability, and stress management.
Gain valuable insights into how emotions influence behaviour, relationships, and decision-making.
With practical tools, psychometric assessments, and expert guidance, you’ll develop self-awareness, master emotional regulation, and inspire high performance in others.
Ideal for leaders seeking to foster a positive organisational culture, this workshop equips you to lead with empathy, resilience, and confidence.
Don’t miss the chance to elevate your leadership effectiveness!
About the workshop
Course Title : Emotional Intelligence for Supervisors and Managers
Duration : Two days (12 hours)
Hours : 9.00 am to 5.00pm
Dates : 2-3 December 2024
Investment : Rs. 20,000
Mode of delivery : Face to face
MQA approved
Facilitator :
- Kesho Gooriah
- Tania Benett
Course objectives
To increase participants’ knowledge of “EQ” and to improve their interpersonal and intra-personal skills, as well as their adaptability, stress management and general mood.
This workshop builds an understanding of how emotions shape who we are, how we relate to others and how to improve relationships. Participants will leave with tools that shine a light on what EQ is and how to use it to great effect.
Learning Outcomes
By the end of this two-day emotional intelligence course, the participants will have:
- Gained an insight into emotional intelligence, what it is and how you can use it
- Developed an awareness of the Multidimensional Emotional Intelligence Quotient model, used to measure emotional intelligence
- Developed self-awareness and self-management of personal emotions
- Explored ways to advance personal emotional intelligence
- Recognised emotions in others, responding to those emotions in order to inspire high performance
- Understood the consequences of behaviour and weigh decisions before action
Course Contents
Session 1: Pre-Assignment
Online psychometric assessment (MEIQ-HR-R2) to evaluate Emotional Intelligence (EI) levels. Results analysed and discussed during the workshop.
Session 2: Introduction to EI in Management
Understanding EI and its relevance in leadership. Key components: self-awareness, self-regulation, social awareness, relationship management.
Session 3: Self-Awareness & Self-Management
Assessing personal strengths and weaknesses in EI. Strategies for self-reflection, emotional self-control, and stress management.
Session 4: Social Awareness & Empathy
Developing empathy and recognising emotions in others. Cultural sensitivity in diverse workplaces.
Session 5: Relationship Management & Communication
Effective communication and building strong relationships. Conflict resolution and managing difficult conversations.
Session 6: Leadership & EI
Using EI for inspirational leadership and team motivation. Fostering a positive organisational culture.
Session 7: EI in Decision Making
Integrating emotions and rational analysis in decision-making. Handling high-stakes decisions effectively.
Session 8: EI & Team Dynamics
Understanding group emotions and dynamics. Promoting collaboration and psychological safety.
Session 9: EI & Conflict Resolution
Mediating and resolving conflicts using EI. Turning conflicts into growth opportunities.
Session 10: EI & Organisational Change
Managing emotions during change and uncertainty. Encouraging adaptability and resilience.
Session 11: EI in Performance Management
Providing feedback and coaching with EI. Enhancing employee engagement and recognising achievements.
Session 12: Personal Development
Creating personal development plans for EI growth. Applying EI in daily leadership practices.
Trainers
Kesho Gooriah, Founder and Chief Soft Skills Officer at Soft Skills Consultants (Mauritius) Ltd., brings 40 years of leadership experience in both Mauritius and the UK to this workshop. Having worked with over 430 corporate clients and trained 3,000 professionals, Kesho has a strong background in guiding leaders and teams. His qualifications, including a Post Graduate Certificate in Career Development from the University of Napier, UK, and an MBA from the University of Surrey, are complemented by certifications in key leadership areas like Performance Management, Kirkpatrick Evaluation, and Competency Modelling.
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